Coronavirus response information

We hope that everyone is well, staying safe and healthy this summer. With a lot of uncertainty out there about COVID-19, we wanted to reach out to you today to provide some clarity about the policies and procedures we have in place to provide our residents a safe, clean, and enjoyable experience. We are focused, as always, on our number one priority: our residents.

What We are Doing

All M @ College team members are required to use CDC recommended personal protective equipment (PPE) when providing service to any of our apartment homes. This includes the use of masks, gloves, approved cleaning materials, and expanded policies to mitigate any community spread of germs or virus. These team members are also required to confirm their health on a daily basis before showing up to work at the community.

All M @ College Vendors are required to utilize the same PPE, review instructional material, and sign off on the health of their crew members prior to providing service to the community. These are important partners for our community and they will be held to the same standards as our team members.

We have implemented policies to increase the cleaning and sanitization of common spaces and high-contact surfaces like doors, tables, and seating areas. Depending on the current local guidance, we may also alter our operations of our amenity spaces to ensure we are following local, state, and federal recommendations.

Surplus PPE has been supplied to all communities to ensure that no team member or vendor will be without appropriate PPE while they are on the grounds of our community.

Prior to move-in, all units and bedrooms will be professionally cleaned and sanitized with CDC-recommended cleaning agents and disinfectants. All communities have also been supplied with sanitizing equipment that will be used to disinfect shared spaces before residents move-in. Our team has been preparing all summer to ensure all team members have the required resources and knowledge to provide a clean environment at move-in.

Our move-out process, make ready services, and move-in planning have all been adjusted to minimize the times any unit is entered, reduce the number of people entering any given apartments and to implement “contact-free” protocols where we are able. We have also looked to ensure that our interactions with our residents are efficient, professional, and, where possible, digital. This includes a revised move-in plan that will reduce the physical contact points between our residents and our team, while still providing ways to meet all customer service needs.

In order to help us meet our goals as a community, keep our team members safe and to reduce any risk of community spread, we are asking all of our valued residents to take the following actions.

What We are Asking You to Do

If you’re sick, please stay home! If you are not feeling well or think you may have been exposed to someone who has tested positive for COVID-19, please let our office know and take the appropriate precautions to stay isolated and seek the help of medical professionals. We will work with all residents on a case-by-case basis to plan a new move-in, move-out or transfer date, and want to ensure that the health and well-being of our residents come first.

Wear a mask in public, please! Public health officials have identified the daily use of a mask as one of the easiest and most effective ways to limit the spread of the virus. We ask that all our residents, family members and friends who are part of the move-in process wear a mask when interacting with our team members, and in public places like our offices, amenities, or common areas.

Limit the crowd! Moving always requires some assistance, but we are asking our residents to limit the number of people they are bringing on move-in day. It will be a day of high-activity at the community and we ask all of our residents, friends and family to keep socially distanced from others as much as possible during the move-in process. If possible, we ask you to limit your move-in party to no more than two non-residents at the community.

Check your email! We are going to be communicating as much as we possibly can with our residents to give clear instructions and assistance prior to move-in day so that the move-in experience is efficient and contact-free. Please review correspondence sent from the community for valuable information prior to move-in.

Get prepared! You can make your move-in day better by preparing in advance. We will be sending all residents a Move-In Checklist through your Entrata portal with all of the items they’ll need to complete prior to moving in. Please review this Checklist and complete all items online in your resident portal prior to your arrival at the community. The more prepared you are, the faster you can get your keys and move into your new home.

Contact Free Communication! We have tons of ways to support you and your needs without requiring in-person interaction. We have digital methods to accept payments, process service requests, accept move-in condition forms and answer questions. Please help keep our team members and their families safe by utilizing these systems to limit the number of people in our offices.

Communicate! We know this is a challenging and uncertain time for everyone, and we want to be here to assist you in any way we can. We can’t do that unless we hear from you! Please provide our team with questions, comments or feedback so that we can support you.

Stay safe and be well!